In order to practice the ethical management, the Company’s Board of Directors has passed the adoption of the “Ethical Management Best Practice Principles,” “Procedures for Ethical Management and Guidelines for Conduct” and “Code of Ethical Conduct” on March 14, 2025. The Board of Directors and senior management will comply with laws and execute the management regulations to practice the commitment of business policy.

The Company’s Management Department is the unit dedicated to promoting ethical corporate management. The Management Department and senior management are responsible for assisting the Board of Directors and management in formulating and supervising the implementation of the Ethical Management Best Practice Principles based on various units’ functions and scope of job duty, and reporting the implementation status to the Board of Directors at least once a year.

• Education and training: The orientation training was attended by a total of 20 people in 2024.

• Legal compliance communication and commitment： The Company promotes the education for all of the staff, and discloses the “Ethical Management Best Practice Principles,” “Procedures for Ethical Management and Guidelines for Conduct” and “Code of Ethical Conduct” on the Company’s website to promote the instructions to the staff’s performance of job duty.

  • Letter of Undertaking for Ethical Management to be executed by employees: 100%
  • Letter of Undertaking for Ethical Management to be executed by directors and senior management: 100%
• Regular audit： The Company’s internal audit unit conducts the audit independently to ensure the entire system’s operation to manage and prevent any unethical conduct jointly. No corruption or anti-competition activities were found in 2024.
• The "2025 Integrity Management Operation Plan" was formulated to ensure the effective implementation of the Company’s integrity management policy and was reported to the Board of Directors on April 30, 2025.
• Whistleblowing system and protection of whistleblower：The Company has set up the email for whistleblowing：IR@hcmed-inno.com and also the hotline for whistleblowing at 02-27326596. The audit on all complaining and whistleblowing channels (including hotlines and exclusive mailboxes) shows that no ethical management-related cases have sustained.

To ensure the protection of personal data, our company has established the “Personal Data Protection Management Measures,” which clearly stipulate the regulations for the collection, processing, use, and storage of personal data. This is to ensure that all personal data involved in the company’s operations is properly protected and managed. These measures apply to all employees of the company as well as vendors conducting business with the company and are continuously reviewed and enhanced in accordance with the Personal Data Protection Act and related regulations.

In terms of implementation, the company completed an internal audit related to the Personal Data Protection Act in 2023, and no major deficiencies were found. For 2024 and 2025, based on an assessment that the overall risk level of personal data processing is low, no further audits have been scheduled. However, the Information Technology and Human Resources departments continue to conduct routine controls and compliance checks.

Regarding education and training, to enhance employees’ understanding and awareness of personal data regulations and practical applications, the company conducted a personal data protection training session for employees in 2025, with a total of 69 participants.

From 2023 to the present, the company has not experienced any personal data breaches, nor has it received any notifications or penalties from the competent authorities. Looking ahead, the company will continue to improve its data protection management system and will regularly adjust its practices based on the nature of its business and risk level, thereby fulfilling its responsibility for personal data protection and safeguarding the rights and interests of stakeholders.

The company has established a “Customer Satisfaction Survey Procedure” to guide customer relations and communication. Through regular and ad-hoc meetings, client visits, as well as quarterly or monthly performance reviews and audits, we aim to build strong partnerships and align short-, medium-, and long-term development goals and corporate social responsibility efforts with our clients, achieving mutual synergy and collaboration.

In the Taiwan market, when end consumers encounter product-related issues, the company provides a dedicated service contact for immediate response. We also conduct internal investigations into each case of customer feedback to clarify responsibility and ensure proper responses to the end consumers.

Additionally, to help users quickly become familiar with product usage, the company has produced several instructional and cleaning videos, which are made available online. These videos help reduce instances of product misuse. As of the second quarter of 2025, these videos have been viewed over 1,500 times.

To assess customer satisfaction with our service quality, the company conducts an annual customer satisfaction survey. Customers may provide scores, feedback, or comparative evaluations with our competitors to express their satisfaction with our service quality and performance. Our dedicated customer satisfaction team not only provides direct responses and tracks improvement actions by the responsible departments, but also performs data analysis to identify root causes and compiles reports for senior management. These insights are used as references for the company’s mid- and long-term operational planning.

Customer Communication and Complaint Contact Information:

Customer communication email: info@hcmed-inno.com

Customer service phone: 02-27326596