Stakeholder Section
The Company’s major stakeholders are identified into five categories, namely shareholders/investors, employees, customers, suppliers/partners and governments and competent authorities. The Company sets up various communication channels to collect feedback, communicate with the stakeholders properly, understand their reasonable expectations and needs, respond to the issues of concern by the stakeholders appropriately, and report to the Board of Directors regularly (at least once a year). The most recent report submitted to the board was on May 9, 2025.
Communication with various stakeholders and report thereof in the recent year：
- Stakeholder
- Issue of Concern
- Communication Channel, Response and Communication Frequency
- Communication Achievements
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Stakeholder
Shareholder / Investor
-
Issue of Concern
- Profit-seeking status
- Ethical corporate management
- Operation and corporate governance
- Financial position
- Risk management
- Legal compliance
- Investment plan
- Promotion of sustainable development
-
Communication Channel, Response and Communication Frequency
- Convene the shareholders’ meeting each year
- Investors conference
- Distribute the annual report at the shareholders’ meeting each year, and post the same on the MOPS and the Company’s website
- MOPS
- Email of the Company’s spokesperson
Mail：ir@hcmed-inno.com
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Communication Achievements
- 2024/5/31 Shareholders’ Meeting
- 2024/6/13 and 2024/11/27 Investors Conference
- Distribute the annual report at the shareholders’ meeting, and post the same on the MOPS and the Company’s website
- Major resolutions on the MOPS
- In 2024, we held 2 major institutional investor conferences, 29 investor meetings, and were featured in 2 special magazine interviews.
-
Stakeholder
Employees
-
Issue of Concern
- Labor-management relationship
- Salary/bonus/allowance
- Welfare system
- Operation and corporate governance
- Occupational safety and health
- Learning and growth
- Human right
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Communication Channel, Response and Communication Frequency
- Related announcements on the Company’s intranet/via email
- Weekly meetings of various departments, monthly meetings, and annual goal meetings of various department heads
- Annual performance appraisal
- Convene the Employee Welfare Committee meeting and labor-management meeting on a quarterly basis
- Employee complaint mechanism:
Complaint hotline：02-2732-6596#129
Mail：HR@hcmed-inno.com
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Communication Achievements
- Bulletin (intranet/carbon copy) to announce HR, quality policy and employee benefits, etc.
- Weekly meetings of various departments, monthly meetings, and annual goal meetings of various department heads
- Convene the Employee Welfare Committee meeting for four times in 2024
- Convene the labor-management meeting for four times in 2024
- 0 employee complaint in 2024
- In 2024, we conducted onboarding follow-up communications with 13 new employees within their first three months of employment.
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Stakeholder
Customer
-
Issue of Concern
- Service quality
- Operation and corporate governance
- Customer complaint channel
- Personal data protection
-
Communication Channel, Response and Communication Frequency
- Irregular meetings with/visits to customers each month
- Response to customer complaint
- Official website-News, Introduction to Products
- Official website- Stakeholder Section, Contact Us
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Communication Achievements
- Official website-News
- Sales Department pays visits and meets with customers from time to time.
- In 2024, we received 36 pieces of customer feedback and 6 complaints. All complaints were appropriately addressed and closed, achieving a 100% response rate.
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Stakeholder
Supplier/Partner
-
Issue of Concern
- Quality control
- Supplier management
- Fair procurement and public tender
- Environmental protection, safety and health management
- Cost competitiveness
- Legal compliance
- Promotion of corporate sustainability
-
Communication Channel, Response and Communication Frequency
- Contractual requirements
- Appraisal on suppliers
- 公Official website- Stakeholder Section, Contact Us
-
Communication Achievements
- Appraise the suppliers involving high risk annually
-
Stakeholder
Governments and competent authorities
-
Issue of Concern
- Legal compliance
- Announcement of relevant laws and promotion of policy
- Information disclosure
- Promotion of sustainable development
-
Communication Channel, Response and Communication Frequency
- MOPS and the Company’s official website
- Industry-academia cooperation
- Awards ceremony organized by governments
- Provide/respond to related data per the request and requirement of various competent authorities
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Communication Achievements
- Disclose and report matters on the MOPS as scheduled according to the "To Do List of Emerging Companies" required by governments.